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What You Agree to When You Use garuda3d

These terms govern how your account works, what data we hold, and how disputes are handled — all subject to local law in regions where access is permitted.

Account eligibility by local lawDANA, OVO, GoPay transaction scopeData retention policyDispute contact pathRegional access conditions
garuda3d What You Agree to When You Use garuda3d
LEGAL CONTACT

How to Reach Us on Policy or Account Questions

If a term is unclear or you need to raise a legal query — such as requesting your stored data or disputing a transaction on your DANA or GoPay wallet — our support team handles these directly. Raise your issue through the channel that suits you; we log every contact and respond in the order received.

Live Chat Open the chat widget from any page. Give your account ID and describe the legal question or wallet dispute clearly so the agent can escalate without delay.
Email Support Write to our support address for data requests, account closure, or formal policy questions. Include your registered email and the wallet method you use — DANA, OVO, or GoPay.
Account Help Centre The Help Centre inside your account dashboard covers common policy questions. Use the search field to find terms related to your specific concern before escalating to a live agent.
HOW WE HANDLE DATA

Data, Cookies, Security and Your Account Rights

We hold only the data your account requires to function — identity details, wallet references like your linked OVO or DANA account, transaction history, and device session logs. We do not sell this data to third parties. You have the right to request a copy of what we hold or ask us to delete your account record, subject to any legal retention obligation that applies in your region.

Cookie Policy We use session and analytics cookies to keep your account logged in and to understand which pages load correctly. You can manage cookie preferences in your browser at any time.
Account Security Every login is verified by OTP sent to your registered number. If you suspect unauthorised access, lock your account from settings and contact support immediately — do not wait.
Data Retention Transaction records linked to your DANA, OVO, or GoPay deposits are retained as required by applicable financial regulations. We delete non-essential data on account closure where law allows.
Right to Access You may request a summary of the personal data we hold at any time via email support. We respond to verified data requests within the timeframe required by local regulation.

Common Questions About Our Legal Terms

These are the questions we see most often around account rights, data use, and how our terms interact with local wallet rules. If yours isn't here, use live chat or email to get a direct answer.

Access depends entirely on local law in your region. We recommend you check whether online account gaming is permitted where you are before opening an account.

Yes. Send a verified request via email support using your registered address. We will provide a summary of stored data within the timeframe local regulation requires.

Wallet references used for transactions are retained for the period required by financial regulations. Non-essential wallet data is deleted on confirmed account closure where law permits.

The version active at the exact time of your transaction applies. We recommend reading the terms before each session if you know an update has been posted recently.

Contact support via live chat with your account ID, the transaction reference, and the GoPay amount in question. We log every dispute and review it against our transaction records.

We reserve the right to update terms at any time. Material changes are flagged at login. Continuing to use your account after a change is posted counts as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.