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How garuda3d Handles Your Personal Data

When you open an account with us, you share personal details — and we take that seriously. This page explains exactly what data we collect, how we use it, and what rights you hold over it, including data linked to your DANA, OVO, or…

Account data protectionWallet privacy: DANA, OVO, GoPayYour right to access and correctNo data sold to third partiesApplies where local law permits
garuda3d How garuda3d Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove data tied to your account — including wallet references from DANA, OVO, or GoPay transactions — our support team handles these requests directly. Submit your request through the channel that works best for you, and we will respond within a reasonable timeframe. All data requests are handled by our account team, not an automated system.

Team online

Live Chat

Open the chat widget from any page on garuda3d. Our support team will verify your account before processing any data request.

Email Support

Send your data access or deletion request to our support email. Include your registered account name and the wallet type you used — DANA, OVO or GoPay.

Account Settings

Some personal details — display name, email address, linked mobile number — can be updated directly inside your account profile without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your data is handled through a defined set of practices covering storage, access, retention and deletion. We apply encryption at rest and in transit so that account details and wallet references are not readable if intercepted. Access to your personal data inside our systems is restricted to staff with a direct operational need — payment verification teams, fraud analysts and account support agents. We do not keep your data longer than necessary for the purpose it was collected.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This includes login sessions, account edits and wallet payment references from DANA, OVO or GoPay.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust cookie preferences through your browser settings at any time.

Data Retention Policy

Account and transaction data is retained for the period required by applicable regulations. After that period, data is deleted or anonymised so it cannot be linked back to you.

Third-Party Sharing Limits

We only share your data with payment processors — such as the infrastructure behind DANA, OVO and GoPay — and only to complete your transaction. No marketing data sharing.

Common Questions About Your Privacy Rights

These are the data and privacy questions we hear most often. If yours is not covered here, reach us through live chat or email and we will clarify your situation directly.

We store your name, email, date of birth and mobile number. If you deposit via DANA, OVO or GoPay, we also log the wallet transaction reference — not your PIN or login credentials.

Yes. Submit a data access request through live chat or email, verify your identity with your registered account details, and we will provide a summary of what we hold.

Contact support via live chat or the support email. State what needs correcting or deleting. We will process eligible requests and confirm once the change is applied to your account.

We only share data with payment processors needed to complete your DANA, OVO or GoPay transactions. We do not sell your data or share it with advertising networks.

We retain data for the period required under applicable regulations. Once that period ends, your data is deleted or anonymised so it can no longer identify you.

Yes, we use session and analytics cookies. Session cookies keep you logged in; analytics cookies help us fix page issues. You can disable non-essential cookies through your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.